If you are having trouble establishing a VPN tunnel with the Junxion Box, here are some troubleshooting tips to try:

• Verify that you can ping the Junxion Box and connect to the Device Manager when the VPN is not set up.

• Make sure the Junxion Box is connected to the Internet (solid red status light) and an external host can be pinged with the VPN turned off.

• Try pinging the Junxion Box and connecting to the Device Manager with the VPN turned on.

• Try pinging an external host with the VPN turned on.

• After setting up the VPN, try pinging the internal and external IP address of the VPN server on the other side of the tunnel.

• Make sure no other clients are connected to the Junxion Box when testing the connection.

• Check your VPN settings. The settings in the Junxion Box must mirror the settings of the VPN server. Some VPN server settings may not be compatible with the Junxion Box and must be disabled prior to testing the connection. For more information about available VPN settings, consult the Junxion Box User Guide.

• View the connection logs from the VPN server. Verify that the Junxion Box is authenticating successfully for both Phase 1 and Phase 2.