install easily. connect securely. manage remotely.
If you have trouble connecting to the Junxion Box using Ethernet:
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Make sure your computer is setup for DHCP addressing or set to a static IP address, on the same subnet as the Junxion Box (192.168.2.0/24 by default), outside of it's DHCP IP address pool.
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Check your cable. You need a crossover Ethernet cable (included with the Junxion Box) if you are connecting your computer directly to the Junxion Box. You may need to use a standard (straight through) Ethernet cable if your computer is connecting to the Junxion Box through a separate router or hub. Some networking equipment and computers have auto-sensing ports that can use either cable type.
If you have trouble connecting to the Junxion Box using Wi-Fi:
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Make sure the 'Junxion_Box' network name is selected in the list of available networks with your computer's Wi-Fi connection software.
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Turn the Wi-Fi connection on your computer off and then on again.
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Restart your computer.
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Check to see that your computer's network configuration is consistent with the configuration of the Junxion Box. For example, your computer's IP address should be set either for DHCP or for a static IP address outside the range of the DHCP IP pool addresses specified in the Device Manager.
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For Windows users, check to see if you have Service Pack 2 or higher installed. To determine if you have Service Pack 2 installed, open the Control Panel and then open the System application.
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Change the Wi-Fi channel in the Junxion Box Device Manager. You may be having interference on a certain channel.
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Try turning off WEP or WPA encryption in the Device Manager. If you can connect when encryption is turned off, you may be entering incorrect WPA or WEP login information into your computer or device.
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If you are using a MacBookPro, see Why can't I connect with my MacBookPro via Wi-Fi?.
If you are trying to connect to the Junxion Box through the cellular WAN:
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Your carrier may be filtering incoming traffic to the Junxion Box with a firewall. Check with your carrier to see what types of restrictions, if any, they have on inbound traffic with your cellular data service plan.
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If you are using Field Commander™ for remote management, check to see that your box is alive and getting good cellular reception.
The Ethernet, Wi-Fi, and TCP/IP network interfaces used by the Junxion Box comply with industry standards. Connection issues may be related to the proper use of these standards and not the Junxion Box itself. For additional help connecting your computer or device to the Junxion Box, please refer to the networking instructions provided by your operating system.
See VPN Configuration.
When the Junxion Box first connects to the WAN, it checks the cellular signal strength. Since the Junxion Box does not query signal strength dynamically, you will need to reboot the WAN interface each time you want to query signal strength. The WAN interface can be rebooted through the Device Manager or by power cycling the Junxion Box.
The speed of your cellular Internet connection is directly proportional to signal strength and current network congestion. Getting the best possible cellular reception will help boost your WAN throughput.
Here are some tips for maximizing cellular signal in marginal coverage areas:
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Reorient the Junxion Box. Move the Junxion Box so it is near a window.
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Try using the Junxion Box outside. This can determine if the building is hindering the cell phone signal or if there is overall poor reception.
Currently, the Wi-Fi driver on the MacBookPro is incompatible with the encryption on the Junxion Box. You may want to enable MAC address filtering on the Junxion Box to keep your access point secured.
This is an error with your browser, click on the BACK button and then click on the REFRESH button. That will show the changes. You may want to try using a different browser if the issue persists.
If you've lost Device Manager password, you will need to reset your Junxion Box to factory defaults. See How do I reset my Junxion Box to factory defaults?
If you are receiving email from your DDNS provider claiming abuse of their services, check your Update Interval. It is usually a good idea to set the Update Interval high enough so you don't upset your DDNS service provider with frequent unecessary updates. Frequent DDNS updates usually require the purchasing of premium DDNS services. Check your DDNS providers policy for more information.