If your question isn't answered by the User Guide or the self-help resources located at www.junxion.com/support, you can contact customer support by filling out the support request form or by calling Junxion's support team at the telephone number listed below.

direct: 206.686.8988

For troubleshooting help with Junxion's support team, a Junxion Box log file can provide valuable information about the unit.

To capture a log file:

This file can be then be attached to the support ticket you create at www.junxion.com/support or included in any email correspondence with Junxion.

If you feel that your Junxion Box is in need of repair, please contact Junxion support. Returns will only be authorized after other attempts at support have been made by Junxion's support team.

Each Junxion Box carries a one-year limited warranty that covers most product repairs and replacements (see warranty for detail). Junxion will repair or replace approved units and ship back (leaving Junxion's facility) within 3 to 4 business days. An optional Junxion Care™ extended warranty provides service, support, and replacements for units no longer covered by their original warranty. Units out of warranty can be serviced for a flat fee plus a charge for any replacement parts.

Note. All repaired and replacement units will be reset to default factory settings.

A lot of the features in the Junxion Box are there because of suggestions and requests from people that use them in the field everyday. If you have ideas for enhancing the Junxion Box, please send your comments or suggestions to us at ideas@junxion.com.