install easily. connect securely. manage remotely.
Yes, the Junxion Box supports most IP camera configurations. This guide provides tips for common camera configuration issues.
Camera Setup
Turn on and configure your Junxion Box. If you have never done this, please refer to the User Guide that came with the Junxion Box. Make sure your Junxion Box can connect to the Internet before setting up the camera.
Separately, turn on and configure the camera, with the camera's on-board management utility, to use a static IP address on the Junxion Box LAN. Consult the camera's manual if you have any questions. You will want to use an IP address outside of the Junxion Box DHCP address pool specified in the Device Manager. For instance, if the Junxion Box DHCP address pool is 192.168.2.10 - 192.168.2.200, set the camera to have a static IP address of 192.168.2.201.
Plug the camera into port 1 of the Junxion Box using a crossover cable.
From the forwarding page in the Junxion Box Device Manager, configure an unblocked external port to forward it's incoming traffic to the internal IP address and listening port of the camera, then click Apply. Before setting this up, you will need to check with your carrier to verify which incoming ports, if any, are allowed/blocked with your cellular data service plan. For example, if your carrier blocks incoming traffic on port 80, and your camera is setup to listen for incoming requests on port 80, a port forwarding rule could be setup to forward incoming traffic from port 9999 of the Junxion Box to port 80 of the camera's internal IP address. If your Junxion Box has a WAN IP address of 172.28.10.8, the camera could then be accessed by pointing your web browser at http://172.28.10.8:9999.
Troubleshooting
Is your LAN configuration correct? Can a computer on the LAN connect to the camera on the same LAN?
Does your carrier restrict any of the traffic being generated by your camera?
When you connect to the camera over the Internet, are you able to log into the camera admin page? If not, what kind of errors do you get?
Can you ping the IP address/port of the camera?
Carrier Specific Information
(The information put in this section may change and is for general information. Please double check with your carrier for specifics.)
Verizon. Does not block any ports used by cameras on their network.
Cingular. In order to use Cingular with an IP camera you will need to contact Cingular Customer Care to have a public APN provisioned to your account. After you've obtained a public APN, you can then proceed to setup port forwarding on the Junxion Box.
Sprint. To use Sprint service with an IP camera, you will need to setup port forwarding. Make sure that the external port is not port 80 (use port 9999, for example). You can setup whatever port you want for the internal port.
The Junxion Box is a flexible platform which can be accessed and controlled remotely in several different ways.
If your carrier does not firewall the Junxion Box, you may be able to directly access the Device Manager through the external WAN IP address of the Junxion Box. Open a browser and enter the IP address followed by /admin to access the Device Manager. For example, 172.16.1.1/admin. If you do not have a static IP address from your carrier, you can use a Dynamic DNS service to track the IP address of your Junxion Box. Refer to the User Guide for more information.
If you have multiple Junxion Boxes deployed, you can use Field Commander™ to monitor, configure, and update all of your Junxion Boxes from one page. To learn more about Field Commander, or to create your own secure Field Commander project, visit www.junxion.com/fieldcommander.
If you need to access a device or computer that is behind the Junxion Box (connected to the Junxion Box LAN), you have several options.
Use the IP Passthrough feature to give the WAN IP address to a single LAN client attached to port 2 of the Junxion Box. This is best used if you have a VPN or similar device that does not need a local IP address from the Junxion Box (192.168.2.x for example).
You can setup a DMZ which will forward all inbound traffic to a single IP address on the network. Make sure that the computer connected to the the Junxion Box LAN has a static LAN IP address. This is best used if you only have one computer that is receiving traffic from the Internet.
You can use port forwarding to forward inbound traffic to other ports and IP addresses on your internal network. Make sure that each computer you are forwarding traffic to on the internal network has a static LAN IP address. This is best used if you have several computers, each providing a unique service on different port numbers.
For more information, refer to the User Guide or contact Junxion support. It is also helpful to check with your carrier in advance to see what types of restrictions, if any, they have on inbound traffic with your cellular data service plan.
The splash screen feature can be helpful in public deployments when an announcement or legal notice needs to be displayed prior to browsing. If turned on, this feature will display a custom greeting page in any web browser when new users first connect. New users will not be able to reach the Internet until they click through this page by selecting the Connect button.
Note. New users connecting to a splash enabled Junxion Box, using a web application besides their browser, may not see the splash page and will be unable to successfully connect through to Internet.
A splash screen should not be used to secure the Junxion Box Internet connection. Encryption and MAC address filtering options are available for securing connections to the Junxion Box.
The splash page feature can be configured through the Device Manager. For information on accessing the Device Manager, please refer to the User Guide.
The WAN Juggler option ensures persistent connectivity by automatically choosing between your designated primary and secondary data services.
WAN Juggler automatically detects WAN service failure by monitoring a known IP address. When a failure is detected, the Junxion Box will automatically route all traffic to the secondary service. It will continue to monitor the primary service and will switch back when the connection is restored. If the Junxion Box on-board VPN client is being used when the primary service is lost, the VPN tunnel will not be restored on the secondary service. It will be restored when the primary service is available again. If a persistent VPN tunnel is desired, an administrator can go into the Device Manager when the connection is lost and reconnect the VPN. The VPN concentrator will need to be configured to accept the connection from the data card.
To setup WAN Juggler:
Go to the WAN page of the Junxion Box Device Manager.
Click on the radio button for 'WAN Juggler' in the Select Backhaul section.
Fill in the Ethernet Backhaul fields with the appropriate information for the Ethernet WAN connection that will be plugged into port 2 of the Junxion Box.
Select the Primary Interface as either Ethernet or PC Card. The primary interface should be the more reliable of the two connections.
The primary route IP is a known reliable IP address that is regularly checked (pinged) to determine Internet connectivity. The default is Junxion's public web site. It can be changed to another IP address as needed. The interval is in seconds and determines how often the IP address is checked. Usually the default settings are the best.
Several sections will appear that require more information.
When you have finished, click on Apply. Connect the WAN Ethernet cable to port 2 if you have not already.
Vonage and other VoIP providers in the U.S. support the ability to add fax services or use your existing fax machine with a VoIP box.
When coupled with a Junxion box, the primary limiting factor of VoIP faxing becomes the upload speed. Vonage recommends having at least a 90k upload speed to make a successful connection. When using a cellular modem card, the upload speed can be significantly less than a high-speed land connection.
Usually, receiving faxes with a cellular modem card is not a problem, but (because of the upload speed) sending faxes can be.
If you are unable to send or receive faxes, here are a few things to try:
Change your bandwidth usage. Vonage offers a Bandwidth Saver feature that may be able to buffer the uploaded data more efficiently. Click here for more information.
Some cellular modem cards have faster upload speeds than others. Make sure you're using the card that will give you the fastest upload speed based on your location and carrier.
The Junxion Box does not have an onboard RADIUS server, but it can be integrated with third party solutions. Contact support if you have any questions regarding this.
The Junxion Box does not support any PC Express cards at this time. They draw a different amount of power than regular PCMCIA cards.
No. The Junxion Box uses its own failover mechanism.
If you use a card that is in our supported card list, you may be able to use manual APN / dialstring settings to connect.
IP passthrough and the DMZ host options pass all previously unfiltered incoming WAN traffic to an internal host.
In IP passthrough mode, all incoming Internet traffic, not filtered by your carrier, is passed to a host connected to Ethernet port 2 of the Junxion Box. The host must be setup with a static IP address and gateway address that matches the WWAN IP address and gateway address of the Junxion Box as specified on the WAN page of the Device Manager.
When a DMZ host is configured, all incoming Internet traffic, not filtered by your carrier or port forwarded to another device, is passed to the specified host on your local network. The DMZ host must be setup with an IP address on the same subnet as the Junxion Box LAN IP address.
Note. IP passthrough and a DMZ host cannot be used concurrently. When enabled, these services will bypass the Junxion firewall and pass incoming Internet traffic directly to their respective clients. This may present a security risk as the clients are fully exposed to the Internet. For more information about IP passthrough and DMZ, consult the User Guide.