install easily. connect securely. manage remotely.

Why am I receiving 'abuse' emails from my DDNS provider?

If you are receiving email from your DDNS provider claiming abuse of their services, check your Update Interval. It is usually a good idea to set the Update Interval high enough so you don't upset your DDNS service provider with frequent unecessary updates. Frequent DDNS updates usually require the purchasing of premium DDNS services. Check your DDNS providers policy for more information.

What do I do if I've lost my Device Manager password?

If you've lost Device Manager password, you will need to reset your Junxion Box to factory defaults. See How do I reset my Junxion Box to factory defaults?

Why do I get a browser error after applying new settings?

This is an error with your browser, click on the BACK button and then click on the REFRESH button. That will show the changes. You may want to try using a different browser if the issue persists.

Why can't I connect with my MacBookPro via Wi-Fi?

Currently, the Wi-Fi driver on the MacBookPro is incompatible with the encryption on the Junxion Box. You may want to enable MAC address filtering on the Junxion Box to keep your access point secured.

How can I improve my cellular reception?

When the Junxion Box first connects to the WAN, it checks the cellular signal strength. Since the Junxion Box does not query signal strength dynamically, you will need to reboot the WAN interface each time you want to query signal strength. The WAN interface can be rebooted through the Device Manager or by power cycling the Junxion Box.

The speed of your cellular Internet connection is directly proportional to signal strength and current network congestion. Getting the best possible cellular reception will help boost your WAN throughput.

How do I configure the VPN?

Why can't I connect to my Junxion Box?

If you have trouble connecting to the Junxion Box using Ethernet:

  • Make sure your computer is setup for DHCP addressing or set to a static IP address, on the same subnet as the Junxion Box (192.168.2.0/24 by default), outside of it's DHCP IP address pool.

Syndicate content